Terms & Conditions

• A 30% non-refundable deposit is required to secure all buffet bookings. Bookings are not confirmed until the deposit has been received.
• The remaining balance must be paid no later than 7 days prior to the event date.
• Failure to submit the remaining balance by the due date may result in cancellation of your booking.
• Deposits are non-refundable as they secure your chosen date and prevent further bookings being accepted for that date. Deposits also cover losses incurred by Buffet Magic in the event of customer cancellation.
• In the unlikely event that Buffet Magic must cancel your booking due to unforeseen circumstances on our behalf, your deposit will be refunded in full within 24 hours.

• Buffet Magic provides a self-serve buffet service. Once food has been laid out and service has begun, Buffet Magic cannot be held responsible for any cross contamination of food items.
• Customers and guests are advised to use the provided serving utensils/tongs when selecting food items from the buffet.
• While we take reasonable care in food preparation and handling, Buffet Magic cannot guarantee an allergen-free environment and cannot be held liable for allergic reactions or food sensitivities experienced by guests attending your event.
• Menus and buffet selections are provided prior to booking, allowing customers to review food items and ingredients before confirming their order.
• Customers are responsible for informing guests of any known allergies or dietary requirements before consuming buffet items.

• Estimated guest numbers are required at the time of booking.
• Final guest numbers, timings, and any additional extras can be increased or decreased up to 14 days prior to the event date where possible.
• Buffet Magic reserves the right to amend food quantities and buffet setup based on the final confirmed numbers provided by the customer.

Buffet Magic will always aim to provide services to the highest professional standard.

However, Buffet Magic shall not be held responsible for:

• Damage or injury caused by misuse of buffet equipment or serving utensils.
• Food handling by guests once the buffet is open for service.
• Delays or failure to perform services caused by circumstances beyond our reasonable control, including but not limited to severe weather, venue restrictions, accidents, or emergencies.

Customers are responsible for ensuring suitable access and setup space is available at the venue.